There too, the error is confirmed and it is indicated that the problem is being investigated. Additional details can be found in the admin center under EX218604 and OL218603. As a workaround, users can utilize Outlook on the web or their mobile clients.
#Outlook 2016 crashes on startup windows 10 update#
We're investigating whether a recently deployed update could be the source of this issue. Microsoft suspected that an update was the cause of the problem. We're performing an analysis of all recent service updates to isolate the underlying cause of the problem and to determine the most expedient means to restore service. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.Ĭurrent status: Our initial review of the available data indicates that recently deployed updates are the likely source of the problem. More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
This issue was posted to the Service Health Dashboard (SHD) as incident EX218604 Start time: J12:18 AM. A Microsoft employee responded with the following message:
Microsoft confirms the issueĪt Microsoft Answers there is this forum post of a user from Jin which he points out crashes of Outlook 365, 20 at startup. In the Techcommunity there is this thread with a confirmation of the problem by many users. Only after a downgrade to the 2005 version with the build number 12827.20470 Outlook could be started again. A downgrade to the previous version 2006 with the build number 13001.20266 also caused a crash. Apparently, Microsoft doesn't have quality assurance anymore.įrank wrote me that he has downgraded using the officec2rclient. So it is an "Access Denied" error in Outlook. Path of the faulty application: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE Start time of the faulty application: 0x01d65abf21147en2 Name of the faulty module: OUTLOOK.EXE, version: 1.20384, timestamp: 0x5f05e1b3 Name of the faulty application: OUTLOOK.EXE, version: 1.20384, timestamp: 0x5f05e1b3 writes about this:Īfter I installed the latest Windows updates and the Office-365-Click2Run updates (oh no, it's now called Microsoft-365) today, Outlook crashes every time and this on two different Windows computers. have contacted us by mail and pointed out errors in Outlook. At the same time, blog readers Frank S., Daniel S., Paolo F. The error in the click-to-run installations of Office 365 or Office 2019, Office 2016 etc. Deleting the complete Outlook profile does not help either. Importing yesterday's backup of Outlook PST files does not help either. Attempt to repair Outlook itself does not lead to any improvement.
Outlook itself doesn't even start in safe mode anymore. So in my case Outlook (O365 subscription) does not start anymore, apparently since update KB4565554 which cannot be uninstalled. There is already an extensive discussion on this topic in the German blog starting with this comment:
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